Shipping Policy

Otis and the Wolf deliver to the UK, Europe and Internationally. 

Shipping costs:

UK £3.95 - Standard (3-5 days)

UK £6.95 - Express (1-2 days)

UK £10 - DPD Next Day

UK orders are shipped with either Royal Mail or Parcelforce (DPD for next day shipping)

Europe £10.95 - European orders are shipped with either Royal Mail, Parcelforce Worldwide and can take 1-4 weeks due to delayed delivery times and customs clearance. (Brexit will affect delivery times with some deliveries which is out of our control)

Worldwide (Price varies) - All international orders are shipped using either DHL or Royal Mail tracked. We ship all around the world and the shipping fee will be calculated at checkout depending on the weight and size of your order and the location of the delivery. Delivery can take anything from 1-4 weeks. 

Customs charges:

Any applicable customs charges, import duties and taxes are not included in your purchase and are to be paid by the customer on delivery. Our estimated delivery times above do not account for any potential delays due to Brexit and/or customs.

If the customer refuses to accept delivery due to customs charges and the order is returned to us, shipping costs will not be refunded and a £10 fee will be deducted from their refund to process the return and restock.

Incorrect Address: 

If buyer inputs incorrect shipping address that causes item to be returned to us, the buyer is responsible for covering the cost of reshipping to the correct address. 

Delivery Times: 

All in stock items are packed and shipped within 48 hrs after ordering (mon-fri) and delivered within 3-5 days when standard shipping is selected. Faster services are available at checkout (express 1-2 day and a next day delivery service)

You will be notified via email once your order has been shipped along with tracking details for the shipment.

Pre-orders:

Please be aware that some products are on pre-order and the expected arrival date is specified at the top of the product description.

If your order contains items on pre-order, we will ship all of your items together once your pre-order items are ready. If you want items in stock to arrive before the pre-order items, you must place two separate orders.